Frequently Asked Questions

Specialists in gig posters, fine art prints, and street art. | 2415 N Milwaukee Ave, Chicago, IL

GALERIE FAQs

— First and foremost: ALL POSTER SALES ARE FINAL —

 

HOW LONG WILL IT TAKE MY ORDER TO SHIP?
Our shipments usually go out within 72 hours but can take up to four weeks — especially if you’ve purchased an original piece from a current exhibition. When your parcel begins its journey to you, a tracking number will be sent to the email address you provided at the time of purchase. If you have not received shipping confirmation within three weeks or fear that your shipment has been lost, please contact us at GalerieForders@gmail.com

HOW DO YOU ANNOUNCE YOUR ARTWORK RELEASES?
Releases are announced on Instagram, Facebook and Twitter before the item goes live on the Galerie F webstore. Newsletters are sent out on a weekly basis which announce upcoming prints and exhibitions — sign up on our home page.

MY PACKAGE HAS BEEN LOST IN THE POST. WHAT CAN WE DO?
If the print is still in stock we will send you a replacement free of charge as soon as the item is declared missing. If the print is sold out or out of stock, we will submit a lost package claim through the shipping service prior to issuing a refund to your account.

MY PRINT IS DAMAGED OR MISPRINTED. CAN I RECEIVE A REFUND?
If you feel your print is not up to code, let us know. If the print is still in stock we would be happy to issue an exchange. Refunds can be discussed on a case-by-case basis. We will not issue refunds or order cancellations on any other grounds – all poster sales are final.

CAN I HAVE NUMBER 6 OF 175?
We will not entertain edition number requests for online orders.

WILL YOU CARRY MY ART?
Please refer to our artist submissions page – thank you for your interest in Galerie F!

CAN YOU LOCATE A PRINT OR ART PIECE FOR ME?
We will do our best! Send any questions or pipe dreams to hello@galerief.com and we’ll let you know what we find.

WHAT ARE YOUR STORE HOURS?
We are open every day, no appointments needed, from 11am to 6pm. We occasionally have extended hours for our exhibition openings on Fridays from 6-10PM and our monthly live-art event, DRAW!DRAW!DRAW! on Saturdays from 6-10PM.